Fiction

101 Activities for Delivering Knock Your Socks Off Service

$34.95
Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off Service(R) series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to help meet their customers' needs. Taking the unique position of seeing things from the customer's perspective, this collection of fun and enlightening exercises teaches customer service managers and employees valuable ways to help their organizations provide world-class service, and helps them create an action plan for improvement. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide covers such topics as: - how to say no - empathy vs. sympathy - service recovery - listening - email - telephone skills - customers from hell - winning words and soothing phrases - anticipating customer needs - building reliability - customer feedback - keeping a stress log - and more These simple but effective activities take only minutes, but deliver truly powerful, lasting results.
ISBN/SKU: 
9780814414446
0
Author: 
Publisher: 

13th Apostle: A Novel of Michael Collins and the Irish Uprising

$16.99
On Easter Monday, April 24, 1916, the first great revolution of the twentieth century began as working-class men and women occupied buildings throughout Dublin, Ireland, including the General Post Office on O'Connell Street. Among the commoners in the GPO was a young staff captain of the Irish Volunteers named Michael Collins. He was joined a day later by a fourteen-year-old messenger boy, Eoin Kavanagh. Four days later they would all surrender, but they had struck the match that would burn Great Britain out of Ireland for the first time in seven hundred years.

The 13th Apostle is the reimagined story of how Michael Collins, along with his young acolyte Eoin, transformed Ireland from a colony into a nation. Collins's secret weapon was his intelligence system and his assassination squad, nicknamed "The Twelve Apostles." On November 21, 1920, the squad--with its thirteenth member, young Eoin--assassinated the entire British Secret Service in Dublin. Twelve months and sixteen days later, Collins signed the Treaty at 10 Downing Street, which brought into being what is, today, the Republic of Ireland.

An epic novel in the tradition of Thomas Flanagan's The Year of the French and Leon Uris's Trinity, The 13th Apostle will capture the imagination and hearts of freedom-loving readers everywhere.

ISBN/SKU: 
9781510712072
0
Author: 
Publisher: 

1984

product image
$16.00
1984 has come and gone, but George Orwell's prophetic, nightmare vision in 1949 of the world we were becoming is timelier than ever. "1984" is still the great modern classic "negative Utopia" - a startling original and haunting novel that creates an imaginary world that is completely convincing from the first sentence to the last four words. No one can deny this novel's power, its hold on the imagination of whole generations, or the power of its admonitions - a power that seems to grow, not lessen, with the passage of time.
ISBN/SKU: 
9780452262935
0
Author: 
Publisher: 

4 3 2 1: A Novel

product image
$18.00

* * * Shortlisted for the Man Booker Prize * * *

New York Times Bestseller, Los Angeles Times Bestseller, Boston Globe Bestseller, National Indiebound Bestseller

The Millions's "Most Anticipated"; Vulture's "Most Exciting Book Releases for 2017"; The Washington Post's Books to Read in 2017; Chicago Tribune's "Books We're Excited About in 2017";
Town & Country's "5 Books to Start Off 2017 the Right Way"; Read it Forward, Favorite Reads of January 2017

"An epic bildungsroman . . . . Original and complex . . . . A monumental assemblage of competing and complementary fictions, a novel that contains multitudes."--Tom Perrotta, The New York Times Book Review

"A stunningly ambitious novel, and a pleasure to read. . . . An incredibly moving, true journey."--NPR

Paul Auster's greatest, most heartbreaking and satisfying novel--a sweeping and surprising story of birthright and possibility, of love and of life itself.

Nearly two weeks early, on March 3, 1947, in the maternity ward of Beth Israel Hospital in Newark, New Jersey, Archibald Isaac Ferguson, the one and only child of Rose and Stanley Ferguson, is born. From that single beginning, Ferguson's life will take four simultaneous and independent fictional paths. Four identical Fergusons made of the same DNA, four boys who are the same boy, go on to lead four parallel and entirely different lives. Family fortunes diverge. Athletic skills and sex lives and friendships and intellectual passions contrast. Each Ferguson falls under the spell of the magnificent Amy Schneiderman, yet each Amy and each Ferguson have a relationship like no other. Meanwhile, readers will take in each Ferguson's pleasures and ache from each Ferguson's pains, as the mortal plot of each Ferguson's life rushes on.

As inventive and dexterously constructed as anything Paul Auster has ever written, yet with a passion for realism and a great tenderness and fierce attachment to history and to life itself that readers have never seen from Auster before. 4 3 2 1 is a marvelous and unforgettably affecting tour de force.

ISBN/SKU: 
9781250160010
0
Author: 
Publisher: 

A Castle in the Backyard: Dreams of a House in France

$15.99
Chronicles the transformation of Perigord as development poses a challenge to its graceful way of life, and evokes the personal exuberance of starting over, even in mid-life. The authors offer a glimpse of a region little known to Americans - the Dordogne valley, its castles and prehistoric art, its walking trails and earthy cuisine, and more.
ISBN/SKU: 
9780299179441
0

A Thing Done

$17.95
ISBN/SKU: 
290233
0

Above All Men

$15.00
Years from now, America is slowly collapsing. Crops are drying up and oil is running out. People flee cities for the countryside, worsening the drought and opening the land to crime. Amid this decay and strife, war veteran David Parrish fights to keep his family and farm together. However, the murder of a local child opens old wounds, forcing him to confront his own nature on a hunt through dust storms and crumbling towns for the killer. ADVANCE PRAISE "Shonkwiler takes the world on his own terms, and wrestles it to the ground." -Tom Lutz, The Los Angeles Review of Books "Shonkwiler has taken an iconic landscape and filtered it through near-collapse and fear, then through loyalty and love." -Susan Straight, National Book Award finalist "Sparse and poetic, the words within these pages are as sharp as a corn knife." -Frank Bill, author of Donnybrook and Crimes in Southern Indiana "A rare, stark and beautiful achievement." -Paula Bomer, author of Nine Months
ISBN/SKU: 
9780988201323
0
Author: 
Publisher: 

Across the China Sea: A Novel

$16.00

An atmospheric and affecting novel set in rural Norway, by the award-winning author of Before I Burn

In the waning days of the German occupation of Norway, Karin and her husband move from Oslo to a tiny village in the south with their young son, the narrator. There they aim to live out their dream of caring for those who can't look after themselves. They have spent months building a modest house with rooms for patients, and it's soon filled with three adult men who are psychologically unstable--including Karin's uncle Josef, who suffered a head injury in a carriage accident--and five siblings whose parents have been declared unfit, and who are the subjects of much conversation in the village. This small and idiosyncratic community persists for nearly three decades.

After his parents' deaths, the son returns to clean out this unusual home. The objects of his childhood retain a talisman-like power over him, and key objects--including an orange crate where he and his sister slept as infants, Josef's medal of honor, his mother's beloved piano, and many others--unlock vivid memories. In recounting the ways that the siblings both are and are not a part of his family, he reveals his special relationship with Ingrid, who cannot speak, and his sister's accidental death, which occurred when they were playing together, and its quiet yet tragic effects on the extended family.

With warmth, gentle humor, and deep compassion, Gaute Heivoll portrays an unconventional family as it navigates an uncertain and often unkind world.

ISBN/SKU: 
9781555977849
0
Author: 
Publisher: 

Address: A Novel

$26.00
THE NATIONAL BESTSELLER

Fiona Davis, author of The Dollhouse, returns with a compelling novel about the thin lines between love and loss, success and ruin, passion and madness, all hidden behind the walls of The Dakota--New York City's most famous residence.

After a failed apprenticeship, working her way up to head housekeeper of a posh London hotel is more than Sara Smythe ever thought she'd make of herself. But when a chance encounter with Theodore Camden, one of the architects of the grand New York apartment house The Dakota, leads to a job offer, her world is suddenly awash in possibility--no mean feat for a servant in 1884. The opportunity to move to America, where a person can rise above one's station. The opportunity to be the female manager of The Dakota, which promises to be the greatest apartment house in the world. And the opportunity to see more of Theo, who understands Sara like no one else...and is living in The Dakota with his wife and three young children.

In 1985, Bailey Camden is desperate for new opportunities. Fresh out of rehab, the former party girl and interior designer is homeless, jobless, and penniless. Two generations ago, Bailey's grandfather was the ward of famed architect Theodore Camden. But the absence of a genetic connection means Bailey won't see a dime of the Camden family's substantial estate. Instead, her "cousin" Melinda--Camden's biological great-granddaughter--will inherit almost everything. So when Melinda offers to let Bailey oversee the renovation of her lavish Dakota apartment, Bailey jumps at the chance, despite her dislike of Melinda's vision. The renovation will take away all the character and history of the apartment Theodore Camden himself lived in...and died in, after suffering multiple stab wounds by a madwoman named Sara Smythe, a former Dakota employee who had previously spent seven months in an insane asylum on Blackwell's Island.

One hundred years apart, Sara and Bailey are both tempted by and struggle against the golden excess of their respective ages--for Sara, the opulence of a world ruled by the Astors and Vanderbilts; for Bailey, the free-flowing drinks and cocaine in the nightclubs of New York City--and take refuge and solace in the Upper West Side's gilded fortress. But a building with a history as rich--and often tragic--as The Dakota's can't hold its secrets forever, and what Bailey discovers in its basement could turn everything she thought she knew about Theodore Camden--and the woman who killed him--on its head.

With rich historical detail, nuanced characters, and gorgeous prose, Fiona Davis once again delivers a compulsively readable novel that peels back the layers of not only a famed institution, but the lives--and lies--of the beating hearts within.

ISBN/SKU: 
9781524741990
0
Author: 
Publisher: 

Adeline: A Novel of Virginia Woolf

$14.95
Daring . . . Vincent s psychological approach is intriguing. USA Today

Vincent is a sensitive recorder of a mind s movements as it shifts in and out of inspiration, and as it fights before submitting to despair. New York Times Book Review


With poetic precision and psychological acuity, Norah Vincent s Adeline reimagines the events that brought Woolf to the banks of the River Ouse, offering us a denouement worthy of its protaganist. Channeling Virginia and Leonard Woolf, T. S. and Vivienne Eliot, Lytton Strachey, and Dora Carrington, Vincent lays bare their genius and their blind spots, their achievements and their failings, from the inside out. And haunting every page is Adeline, the name given to Virginia Stephen at birth, which becomes the source of Virginia s greatest consolation, and her greatest torment.

Intellectually and emotionally disarming, Adeline a vibrant portrait of Woolf and her social circle, the storied Bloomsbury group, and a window into the darkness that both inspired and doomed them all is a masterpiece in its own right by one of our most brilliant and daring writers.

Skillfully rendered and emotionally insightful. Publishers Weekly

[An] electrifyingly good novel . . . by a master of discomfort. New Statesman

"
ISBN/SKU: 
9780544704855
0
Author: 
Publisher: 

Adua

$16.95

"Utterly sublime."--Maaza Mengiste, author of Beneath the Lion's Gaze

Adua, an immigrant from Somalia to Italy, has lived in Rome for nearly forty years. She came seeking freedom from a strict father and an oppressive regime, but her dreams of becoming a film star ended in shame. Now that the civil war in Somalia is over, her homeland beckons. Yet Adua has a husband who needs her, a young man, also an immigrant, who braved a dangerous crossing of the Mediterranean Sea. When her father, who worked as an interpreter for Mussolini's fascist regime, dies, Adua inherits the family home. She must decide whether to make the journey back to reclaim her material inheritance, but also how to take charge of her own story and build a future.

Igiaba Scego is an Italian novelist and journalist. She was born in Rome in 1974 to Somali parents who took refuge in Italy following a coup d'etat in their native country, where her father served as foreign minister.


ISBN/SKU: 
9781939931450
0
Author: 
Publisher: 

Adultery

$14.95

I want to change. I need to change. I'm gradually losing touch with myself.

Adultery, the provocative new novel by Paulo Coelho, best-selling author of The Alchemist and Eleven Minutes, explores the question of what it means to live life fully and happily, finding the balance between life's routine and the desire for something new.

ISBN/SKU: 
9781101872246
0
Author: 
Publisher: 

Adventures of Huckleberry Finn

$14.99
One of the most popular books of all-time, Adventures of Huckleberry Finn has been both venerated and vilified since it was first published in 1885. The story of a young abused boy on the run and his friendship with a runaway slave is about loyalty, compassion, and doing what is right, and it remains one of Mark Twain's greatest achievements. Now available as part of the Word Cloud Classics series, Adventures of Huckleberry Finn is a must-have addition to the libraries of all classic literature lovers.

Lexile score: 980L

About the Word Cloud Classics series:
Classic works of literature with a clean, modern aesthetic! Perfect for both old and new literature fans, the Word Cloud Classics series from Canterbury Classics provides a chic and inexpensive introduction to timeless tales. With a higher production value, including heat burnished covers and foil stamping, these eye-catching, easy-to-hold editions are the perfect gift for students and fans of literature everywhere.

ISBN/SKU: 
9781607105503
0
Author: 
Publisher: 

Adventures of Huckleberry Finn

$12.99

The Adventures of Huckleberry Finn began life as a sequel to The Adventures of Tom Sawyer but is now seen in its own right as one of the most important of all American novels. Rather than be 'sivilized' by the Widow Douglas, Huckleberry Finn and Jim, an escaped slave, set off to find freedom on the Mississippi. Their adventures teach them much about the society in which they live, and the book combines an exuberant sense of nostalgia with subtle undertones of adult melancholy.

With an afterword by Peter Harness.

Designed to appeal to the book lover, the Macmillan Collector's Library is a series of beautifully bound pocket-sized gift editions of much loved classic titles. Bound in real cloth, printed on high quality paper, and featuring ribbon markers and gilt edges, Macmillan Collector's Library are books to love and treasure.

ISBN/SKU: 
9781509827992
0
Author: 

Adventures of Tom Sawyer

$12.99

One of the most irrepressible and exuberant characters in the history of literature, Tom Sawyer explodes onto the page in a whirl of bad behaviour and incredible adventures. Whether he is heaving clods of earth at his brother, faking a gangrenous toe, or trying to convince the world that he is dead, Tom's infectious energy and good humor shine through. The Adventures of Tom Sawyer is Mark Twain's joyful and nostalgic recollection of tall tales from his own boyhood by the Mississippi some 'thirty or forty years ago', an instant success on first publication in 1876 and a delight to children of all ages ever since.

With an afterword by Peter Harness.

Designed to appeal to the book lover, the Macmillan Collector's Library is a series of beautifully bound pocket-sized gift editions of much loved classic titles. Bound in real cloth, printed on high quality paper, and featuring ribbon markers and gilt edges, Macmillan Collector's Library are books to love and treasure.

ISBN/SKU: 
9781509828005
0
Author: 

Aesop's Fables

$14.99

This timeless collection brings together three hundred of the most enduringly popular of Aesop's fables in a volume that will delight young and old readers alike. Here are all the age-old favourites - the wily fox, the vain peacock, the predatory cat and the steady tortoise - just as endearingly vivid and relevant now as they were for their very first audience.

This elegant Macmillan Collector's Library edition features illustrations by Arthur Rackham, the leading decorative illustrator of the Edwardian period, which have been have been beautifully and sensitively coloured by Barbara Frith.

With an afterword by Anna South.

Designed to appeal to the book lover, the Macmillan Collector's Library is a series of beautifully bound pocket-sized gift editions of much loved classic titles. Bound in real cloth, printed on high quality paper, and featuring ribbon markers and gilt edges, Macmillan Collector's Library are books to love and treasure.

ISBN/SKU: 
9781509844364
0
Author: 

Aetherial Worlds: Stories

product image
$25.95
From one of modern Russia's finest writers, a spellbinding collection of eighteen stories, her first to be translated into English in more than twenty years.

Ordinary realities and yearnings to transcend them lead to miraculous other worlds in this dazzling collection of stories. A woman's deceased father appears in her dreams with clues about the afterlife; a Russian professor in a small American town constructs elaborate fantasies during her cigarette break; a man falls in love with a marble statue as his marriage falls apart; a child glimpses heaven through a stained-glass window. With the emotional insight of Chekhov, the surreal satire of Gogol, and a unique blend of humor and poetry all her own, Tolstaya transmutes the quotidian into aetherial alternatives. These tales, about politics, identity, love, and loss, cut to the core of the Russian psyche, even as they lay bare human universals. Tolstaya's characters--seekers all--are daydreaming children, lonely adults, dislocated foreigners in unfamiliar lands. Whether contemplating the strategic complexities of delivering telegrams in Leningrad or the meditative melancholy of holiday aspic, vibrant inner lives and the grim elements of existence are registered in equally sharp detail in a starkly bleak but sympathetic vision of life on earth.
A unique collection from one of the first women in years to rank among Russia's most important writers.

ISBN/SKU: 
9781524732776
0

After Alice: A Novel

$15.99

From the multi-million-copy bestselling author of Wicked comes a magical new twist on Alice's Adventures in Wonderland, published to coincide with the 150th anniversary of Lewis's Carroll's beloved classic.

When Alice toppled down the rabbit-hole 150 years ago, she found a Wonderland as rife with inconsistent rules and abrasive egos as the world she left behind. But what of that world? How did 1860s Oxford react to Alice's disappearance?

In this brilliant work of fiction, Gregory Maguire turns his dazzling imagination to the question of underworlds, undergrounds, underpinnings--and understandings old and new, offering an inventive spin on Carroll's enduring tale. Ada, a friend of Alice's mentioned briefly in Alice's Adventures in Wonderland, is off to visit her friend, but arrives a moment too late--and tumbles down the rabbit-hole herself.

Ada brings to Wonderland her own imperfect apprehension of cause and effect as she embarks on an odyssey to find Alice and see her safely home from this surreal world below the world. If Eurydice can ever be returned to the arms of Orpheus, or Lazarus can be raised from the tomb, perhaps Alice can be returned to life. Either way, everything that happens next is "After Alice."

ISBN/SKU: 
9780060859749
0
Author: 

After You: A Novel

$16.00
Look out for Jojo's new book, Still Me, the next book featuring Louisa Clark from Me Before You and After You, coming soon!

The sequel to Me Before You, which is now a major motion picture.

"We all lose what we love at some point, but in her poignant, funny way, Moyes reminds us that even if it's not always happy, there is an ever after." --Miami Herald


"You're going to feel uncomfortable in your new world for a bit. But I hope you feel a bit exhilarated too. Live boldly. Push yourself. Don't settle. Just live well. Just live. Love, Will."


How do you move on after losing the person you loved? How do you build a life worth living?

Louisa Clark is no longer just an ordinary girl living an ordinary life. After the transformative six months spent with Will Traynor, she is struggling without him. When an extraordinary accident forces Lou to return home to her family, she can't help but feel she's right back where she started.

Her body heals, but Lou herself knows that she needs to be kick-started back to life. Which is how she ends up in a church basement with the members of the Moving On support group, who share insights, laughter, frustrations, and terrible cookies. They will also lead her to the strong, capable Sam Fielding--the paramedic, whose business is life and death, and the one man who might be able to understand her. Then a figure from Will's past appears and hijacks all her plans, propelling her into a very different future. . . .

For Lou Clark, life after Will Traynor means learning to fall in love again, with all the risks that brings. But here Jojo Moyes gives us two families, as real as our own, whose joys and sorrows will touch you deeply, and where both changes and surprises await.

ISBN/SKU: 
9780143108863
0
Author: 
Publisher: 

Afterlives: A Novel

$27.00
"Ridiculously good" (The New York Times) author Thomas Pierce's debut novel is a funny, poignant love story that answers the question: What happens after we die? (Lots of stuff, it turns out).

Jim Byrd died. Technically. For a few minutes. The diagnosis: heart attack at age thirty. Revived with no memory of any tunnels, lights, or angels, Jim wonders what--if anything--awaits us on the other side.

Then a ghost shows up. Maybe. Jim and his new wife, Annie, find themselves tangling with holograms, psychics, messages from the beyond, and a machine that connects the living and the dead. As Jim and Annie journey through history and fumble through faith, they confront the specter of loss that looms for anyone who dares to fall in love. Funny, fiercely original, and gracefully moving, The Afterlives will haunt you. In a good way.

ISBN/SKU: 
9781594632532
0
Author: 
Publisher: 

Agnes Grey

$13.95
When Agnes's father loses the family savings, young Agnes determines to make her own living--as a governess. Working for the Bloomfields, her enthusiasm is soon dampened by isolation and the cruelty of the children in her charge. Agnes hopes for better in her second job, but when the scheming elder daughter Rosalie makes designs on Agnes's new friend, the kind curate Mr. Weston, she feels herself silenced and sidelined. Becoming a governess is one thing, becoming invisible is quite another.
ISBN/SKU: 
9781784872397
0
Author: 
Publisher: 

Alchemist, 25th Anniversary: A Fable about Following Your Dream

$16.99

A special 25th anniversary edition of the extraordinary international bestseller, including a new Foreword by Paulo Coelho.

Combining magic, mysticism, wisdom and wonder into an inspiring tale of self-discovery, The Alchemist has become a modern classic, selling millions of copies around the world and transforming the lives of countless readers across generations.

Paulo Coelho's masterpiece tells the mystical story of Santiago, an Andalusian shepherd boy who yearns to travel in search of a worldly treasure. His quest will lead him to riches far different--and far more satisfying--than he ever imagined. Santiago's journey teaches us about the essential wisdom of listening to our hearts, of recognizing opportunity and learning to read the omens strewn along life's path, and, most importantly, to follow our dreams.

ISBN/SKU: 
9780062315007
0
Author: 
Publisher: 

All Grown Up

$25.00
From the New York Times best-selling author of The Middlesteins comes a wickedly funny novel about a thirty-nine-year-old single, childfree woman who defies convention as she seeks connection.

Who is Andrea Bern? When her therapist asks the question, Andrea knows the right things to say: she's a designer, a friend, a daughter, a sister. But it's what she leaves unsaid--she's alone, a drinker, a former artist, a shrieker in bed, captain of the sinking ship that is her flesh--that feels the most true. Everyone around her seems to have an entirely different idea of what it means to be an adult: her best friend, Indigo, is getting married; her brother--who miraculously seems unscathed by their shared tumultuous childhood--and sister-in-law are having a hoped-for baby; and her friend Matthew continues to wholly devote himself to making dark paintings at the cost of being flat broke.

But when Andrea's niece finally arrives, born with a heartbreaking ailment, the Bern family is forced to reexamine what really matters. Will this drive them together or tear them apart? Told in gut-wrenchingly honest, mordantly comic vignettes, All Grown Up is a breathtaking display of Jami Attenberg's power as a storyteller, a whip-smart examination of one woman's life, lived entirely on her own terms.
ISBN/SKU: 
9780544824249
0
Author: 
Publisher: 

All Hallows' Eve: A Haunting Companion

$14.99

A ghoulish collection of classic poetry and prose . . .

All Hallows' Eve is the perfect gift for the parent, child or friend who revels in the spooky spirit of Halloween. Ghastly poems, sinister short stories, and curious black and white line illustrations throughout are sure to keep your bones chilled and imagination ablaze. Including writing by Thomas Hardy, Hugh Mearnes, William Shakespeare, Edgar Allan Poe, and more, All Hallows' Eve will complement the personal library of any person that delights in the whimsy of Halloween and mysterious tales.

Read aloud by the fire, or read alone if you dare. This cloth-bound collection is dying to help you keep the spirit of All Hallows' Eve alive all year long.

ISBN/SKU: 
9781423644866
0
Publisher: 

All New People: A Novel

$15.95
With generosity, humor, and pathos, Anne Lamott takes on the barrage of dislocating changes that shook the Sixties. Leading us through the wake of these changes is Nanny Goodman, a girl living in Marin County, California. A half-adult child among often childish adults, Nanny grows up with two spectacularly odd parents: a writer father and a mother who is a constant source of material. As she moves into her adolescence, so, it seems, does America. While grappling with her own coming-of-age, Nanny witnesses an entire culture's descent into drugs, the mass exodus of fathers from her town, and rapid real-estate and technological development that foreshadow a drastically different future. In All New People, Anne Lamott works a special magic, transforming failure into forgiveness and illuminating the power of love to redeem us.
ISBN/SKU: 
9781619027930
0
Author: 
Publisher: