Nonfiction

City of the Good: Nature, Religion, and the Ancient Search for What Is Right

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$35.00

How we came to seek absolute good in religion and nature--and why that quest often leads us astray

People have long looked to nature and the divine as paths to the good. In this panoramic meditation on the harmonious life, Michael Mayerfeld Bell traces how these two paths came to be seen as separate from human ways, and how many of today's conflicts can be traced back thousands of years to this ancient divide.

Taking readers on a spellbinding journey through history and across the globe, Bell begins with the pagan view, which sees nature and the divine as entangled with the human--and not necessarily good. But the emergence of urban societies gave rise to new moral concerns about the political character of human life. Wealth and inequality grew, and urban people sought to justify their passions. In the face of such concerns, nature and the divine came to be partitioned from the human, and therefore seen to be good--but they also became absolute and divisive.

Bell charts the unfolding of this new moral imagination in the rise of Buddhism, Christianity, Daoism, Hinduism, Jainism, and many other traditions that emerged with bourgeois life. He follows developments in moral thought, from the religions of the ancient Sumerians, Greeks, and Hebrews to the science and environmentalism of today, along the way visiting with contemporary indigenous people in South Africa, Costa Rica, and the United States. City of the Good urges us to embrace the plurality of our traditions--from the pagan to the bourgeois--and to guard against absolutism and remain open to difference and its endless creativity.

ISBN/SKU: 
0691165092
0

Co-edikit Book on Diet and Exercise

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$9.95
The Co-edikit Series pairs witty one-liners with expressive, illustrated characters to bring charm, and brighten your day. This Diet & Exercise Book delivers a hilarious take on all things motivating you to accomplish a sit-up besides sitting up to hit the snooze button for the fifth time. Grab a weight, or a fork, and tuck into these nuggets of humor to celebrate the gift of the human experience giggling all the way to a lighter perspective.
ISBN/SKU: 
9781944833428
0
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Code Complete

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$54.99

Widely considered one of the best practical guides to programming, Steve McConnell's original CODE COMPLETE has been helping developers write better software for more than a decade. Now this classic book has been fully updated and revised with leading-edge practices--and hundreds of new code samples--illustrating the art and science of software construction. Capturing the body of knowledge available from research, academia, and everyday commercial practice, McConnell synthesizes the most effective techniques and must-know principles into clear, pragmatic guidance. No matter what your experience level, development environment, or project size, this book will inform and stimulate your thinking--and help you build the highest quality code.
Discover the timeless techniques and strategies that help you:

  • Design for minimum complexity and maximum creativity
  • Reap the benefits of collaborative development
  • Apply defensive programming techniques to reduce and flush out errors
  • Exploit opportunities to refactor--or evolve--code, and do it safely
  • Use construction practices that are right-weight for your project
  • Debug problems quickly and effectively
  • Resolve critical construction issues early and correctly
  • Build quality into the beginning, middle, and end of your project
  • ISBN/SKU: 
    9780735619678
    0
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    Code Name: Lise: The True Story of the Woman Who Became Wwii's Most Highly Decorated Spy

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    $27.00
    "Reading like a thrilling spy novel and the most exciting sort of non-fiction--well researched, well written, and fast paced enough to keep the pages turning--this will interest fans of the history of espionage, World War II history, military history, women's history, and biography."--Library Journal (starred review)

    Best Nonfiction Books to Read in 2019 --Woman's Day

    From internationally bestselling author of the "gripping" (Michael Connelly, #1 New York Times bestselling author) Into the Lion's Mouth comes the extraordinary true story of Odette Sansom, the British spy who operated in occupied France and fell in love with her commanding officer during World War II--perfect for fans of Unbroken, The Nightingale, and Code Girls.

    The year is 1942, and World War II is in full swing. Odette Sansom decides to follow in her war hero father's footsteps by becoming an SOE agent to aid Britain and her beloved homeland, France. Five failed attempts and one plane crash later, she finally lands in occupied France to begin her mission. It is here that she meets her commanding officer Captain Peter Churchill.

    As they successfully complete mission after mission, Peter and Odette fall in love. All the while, they are being hunted by the cunning German secret police sergeant, Hugo Bleicher, who finally succeeds in capturing them. They are sent to Paris's Fresnes prison, and from there to concentration camps in Germany where they are starved, beaten, and tortured. But in the face of despair, they never give up hope, their love for each other, or the whereabouts of their colleagues.

    In Code Name: Lise, Larry Loftis paints a portrait of true courage, patriotism, and love--of two incredibly heroic people who endured unimaginable horrors and degradations. He seamlessly weaves together the touching romance between Odette and Peter and the thrilling cat and mouse game between them and Sergeant Bleicher. With this amazing testament to the human spirit, Loftis proves once again that he is adept at writing "nonfiction that reads like a page-turning novel" (Parade).

    ISBN/SKU: 
    9781501198656
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    Comic, Curious and Quirky News Stories from Centuries Past

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    $16.00
    An eclectic collection of humorous, bizarre, and quirky newspaper stories spanning the 1700s to 1900s. It reveals life's (often avoidable) daily perils, such as the woman who poisoned her dinner guests, then died, having forgotten she'd used the same saucepan just days before to boil arsenic for the purpose of eradicating vermin (1830), and a drunk carter in charge of a ton of gunpowder on his horse-drawn cart, found careering through wet, slippery streets, while also carrying a number of "Lucifer" matches (1875). Scandal and gossip also highlight social mores of the times--stories include opening Empress Maria Theresa's body to find death "due to a great quantity of fat and viscous matter, Her Majesty having accustomed herself never to spit" (1781), a marriage between a corpse and his living Spiritualist bride (1856), and the formation of the "No-Nose Club" for people with no noses due to syphilis (1873). The author has also (possibly) discovered the man to blame for the adding of service charges to bills (1768), as well as (possibly) the most pretentious, pseudo-intellectual description of Tennyson's death: "Soft beams of light played upon the features of the dying poet like a halo of Rembrandt's"(1892).
    ISBN/SKU: 
    9780712357722
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    Constitution Demands It: The Case for the Impeachment of Donald Trump

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    $16.99
    "Read this book and learn how best to protect our democracy." --Tom Steyer, founder of NeedToImpeach.org

    The reasons Donald Trump must be impeached -- as per the Founding Fathers -- and what you can do to help make that happen

    Three veteran constitutional attorneys say there's no way around it: The Constitution demands that Donald Trump must be impeached.

    And in clear language using compelling logic rooted firmly in the Constitution, they detail why the time to start is now--not in the indefinite future after criminal investigations have ended. In fact, much of Trump's impeachable conduct lies outside the scope of ongoing federal criminal investigations.

    Citing charges such as accepting illegal payments from foreign governments, using government agencies to persecute political enemies, obstructing justice, abusing the pardon power, and the undermining freedom of the press, they provide the factual and legal basis for eight articles of impeachment.

    In short, they argue, abuses threatening our constitutional democracy should be dealt with by the remedy that the Constitution provides for a lawless, authoritarian president: impeachment. And an informed citizenry should be part of the process.

    After all, they say, impeachment is not a constitutional crisis -- impeachment is the cure for a constitutional crisis.

    ISBN/SKU: 
    9781612197630
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    Contest: The 1968 Election and the War for America's Soul

    $34.95

    A dramatic, deeply informed account of one of the most consequential elections and periods in American history

    1968--rife with riots, assassinations, anti-Vietnam War protests, and realpolitik--was one of the most tumultuous years in the twentieth century, culminating in one of the most consequential presidential elections in American history. The Contest tells the story of that contentious election and that remarkable year. Bringing a fresh perspective to events that still resonate half a century later, this book is especially timely, giving us the long view of a turning point in American culture and politics.

    Author Michael Schumacher sets the stage with a deep look at the people with important roles in the unfolding drama: Lyndon B. Johnson, Robert F. Kennedy, Eugene McCarthy, George Wallace, Richard Nixon, and especially Hubert H. Humphrey, whose papers and journals afford surprising new insights. Following these politicians in the lead-up to the primaries, through the chaotic conventions, and down the home stretch to the general election, The Contest combines biographical and historical details to create a narrative as intimate in human detail as it is momentous in scope and significance.

    An election year when the competing forces of law and order and social justice were on the ballot, the Vietnam War divided the country, and the liberal regime begun with Franklin D. Roosevelt was on the defensive, 1968 marked a profound shift in the nation's culture and sense of itself. Thorough in its research and spellbinding in the telling, Schumacher's book brings sharp focus to that year and its lessons for our current critical moment in American politics.

    ISBN/SKU: 
    9780816692897
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    Cooperative Society

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    $10.00

    In this book, we present the hypothesis that humans may be on the threshold of a new historical stage, one characterized by cooperation, democracy, the equitable distribution of resources and a sustainable relationship with nature. Our history for more than 200,000 years has included cooperation with one another, with other species and with our physical environment. But it has also included a tremendous amount of conflict. Just look at the bloody trail of wars, violence and oppression that have characterized our relationships with one another and our planet throughout recorded history.

    The authors hypothesize that we may be on the verge of moving beyond our conflict-filled past toward a society in which cooperation is the predominant way we relate to one another and to the world around us.

    The Cooperative Society is organized in three parts: a description of the hypothesis; a "test" of it based on measurement of seven broad variables; and a set of observations and recommendations for how we can increase the likelihood of moving toward a more cooperative society during the next several decades.

    We believe that a cooperative transition would be a momentous, positive step forward for our species. At the same time, we have attempted to objectively report and analyze the data for and against this transition, playing the role of both scientific observers and advocates.

    The Cooperative Society is a call to action as well as the presentation of research results. We, as humans, have the ability to shape our society. Our purpose for writing this book is to motivate and assist readers in restructuring our economic, political and social behavior and institutions in ways that are better for humanity and for our planet.

    ISBN/SKU: 
    9780998066202
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    Country Music USA: 50th Anniversary Edition

    $27.95

    "Fifty years after its first publication, Country Music USA still stands as the most authoritative history of this uniquely American art form. Here are the stories of the people who made country music into such an integral part of our nation's culture. We feel lucky to have had Bill Malone as an indispensable guide in making our PBS documentary; you should, too."
    --Ken Burns and Dayton Duncan, Country Music: An American Family Story

    From reviews of previous editions:

    "Considered the definitive history of American country music."
    --Los Angeles Times

    "If anyone knows more about the subject than [Malone] does, God help them."
    --Larry McMurtry, from In a Narrow Grave

    "With Country Music USA, Bill Malone wrote the Bible for country music history and scholarship. This groundbreaking work, now updated, is the definitive chronicle of the sweeping drama of the country music experience."
    --Chet Flippo, former editorial director, CMT: Country Music Television and CMT.com

    "Country Music USA is the definitive history of country music and of the artists who shaped its fascinating worlds."
    --William Ferris, University of North Carolina at Chapel Hill, former chairman of the National Endowment for the Humanities and coeditor of the Encyclopedia of Southern Culture

    Since its first publication in 1968, Bill C. Malone's Country Music USA has won universal acclaim as the definitive history of American country music. Starting with the music's folk roots in the rural South, it traces country music from the early days of radio into the twenty-first century. In this fiftieth-anniversary edition, Malone, the featured historian in Ken Burns's 2019 documentary on country music, has revised every chapter to offer new information and fresh insights. Coauthor Tracey Laird tracks developments in country music in the new millennium, exploring the relationship between the current music scene and the traditions from which it emerged.

    ISBN/SKU: 
    9781477315354
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    Cozy: The Art of Arranging Yourself in the World

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    $22.99

    The New York Times bestselling author of Happens Every Day, Isabel Gillies, presents a fresh and inspiring look at the subtle art of cozy--part manifesto, part lifestyle guide, part memoir--that shows fans of The Little Book of Hygge that true comfort comes from within.

    When we talk about being cozy, most of us think of a favorite sweater or a steaming cup of tea on a rainy day. But to Isabel Gillies, coziness goes beyond mere objects. To be truly cozy, she argues, means learning to identify the innermost truth of yourself and carrying it into the world, no matter your environment.

    Starting when she was young, Gillies has gradually learned the art and subtle beauty of creating a life where you feel safe, steadied, and at home in the world. From old family recipes and subway rides to jury duty and hospital stays, in Cozy Gillies shows readers that true ease stems not with throw pillows and a candle, but from opportunities to feel that we are part of something bigger than ourselves, and learn to make ourselves at home no matter where we are.

    Simple choices can make a hectic life or an uncomfortable situation just a little more comfortable--you just have to know what to do. Just as Marie Kondo offered a philosophy for how to tidy, Gillies offers a new way of occupying the spaces we live in. Starting with yourself, then broadening to your home, your community, and the world at large, Cozy will show you how to bring the truth of who you are into any situation, easy or challenging. As Gillies says, "Cozy isn't something that just exists. You have to make cozy happen."

    Written with profound warmth and featuring hand-drawn illustrations, this wise, necessary book is call to action for each of us to seek out those often-missed opportunities to care for ourselves, and to begin living a more intimate and authentic life.

    ISBN/SKU: 
    9780062654151
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    Cracking the Boy Code: How to Understand and Talk with Boys

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    $18.99

    Learn the secret language of boys and how to reconnect

    All too quickly, talkative, affectionate young boys seem to slip away. Adolescents may be transformed overnight into reclusive, seemingly impenetrable young people who open up only to their friends and spend more time on devices than with family. How do you penetrate this shell before they are lost to you?

    Drawing on decades of experience garnered through thousands of hours of therapy with boys, Cracking the Boy Code explains how the key to communicating with boys is understanding their universal psychological needs and using specific, straightforward communication techniques. Coverage includes:

  • Why it's important to understand the psychological needs of boys
  • How to talk to be heard, and listen to understand
  • The crucial role of non-verbal cues
  • Learning the universal tone that helps boys listen
  • Motivating boys to become their authentic selves
  • Using purposeful work to teach boys self-respect and confidence
  • Reducing stress and creating greater closeness between boys and caregivers.
  • Essential reading for parents, caregivers, teachers, youth workers, coaches, and others who want to make a real connection with the boys in their lives.

    ISBN/SKU: 
    9780865718760
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    Creating a Lean Culture: Tools to Sustain Lean Conversions, Third Edition (Revised)

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    $49.95

    Winner of a Shingo Research and Professional Publication Award

    The new edition of this Shingo Prize-winning bestseller provides critical insights and approaches to make any Lean transformation an ongoing success. It shows you how to implement a sustainable, successful transformation by developing a culture that has your stakeholders throughout the organizational chart involved and invested in the outcome. It teaches you how to successfully navigate the politics in cross-functional process improvement projects, and to engage executives in ways that are personally meaningful to them. If you are a leader at any level in an organization undergoing or considering a Lean transformation, this is where you should start and finish ... and start again.

    Read the Reviews:

    "This book became an instant classic in the literature of professional operations. In this third edition, David Mann updates and expands his teaching with five additional years of valuable experience and expertise derived from his very active, multi-industry consultancy. I have benefitted greatly from his writing and wholeheartedly recommend this book to be top-of-the desk of any serious Lean practitioner or performance transformation leader."
    -- Raymond C. Floyd, two-time Shingo Prize Winner, President and CEO, Plasco Energy Group

    "David Mann builds substantially on his seminal work on the Lean management system. The book is full of new insight and polishes the most important ideas about Lean management. The new chapter on engaging executive leadership alone is worth the price of the book."
    -- Peter Ward, Richard M. Ross Professor and Chair, Department of Management Science, Fisher College of Business, The Ohio State University

    "This book has long been my 'go-to' guide on Lean management practices that help create a culture of continuous improvement and excellence. I have recommended the book to countless healthcare leaders who rave about how helpful it is in translating Lean principles into daily management behaviors. The healthcare examples make it even more relevant as a must read for any hospital leader who aims to move beyond Lean tools.."
    --Mark Graban, author of Lean Hospitals, co-author of Healthcare Kaizen and The Executive Guide to Healthcare Kaizen

    "As more companies outside the manufacturing sector pursue Lean transformations, Creating a Lean Culture is as critical a resource as ever. Breaking down silos and navigating tricky internecine politics remain a momentous challenge, and Mann's case-based insights are an invaluable tool."
    -- Peg Pennington, Executive Director, Center for Operational Excellence, Fisher College of Business, The Ohio State University

    "David has once again taken the topics that trip us up and put structure and guidance around them. His new work on executive involvement is worth the price of the book all by itself. Many of us have struggled with this topic and David provides a path to success."
    -- Elizabeth M. King, Vice President Organizational Effectiveness, ESCO Corporation

    New in the Third Edition:

  • Contains new chapter on engaging executives in Lean initiatives
  • Includes 21 new case studies
  • Presents new examples from the healthcare and process industries
  • Includes additional gemba worksheets for learning and teaching Lean
  • Provides expanded coverage of Lean applications in complex cross functional value stream process improvement projects
  • Watch David Mann discuss how the latest edition of Creating a Lean Culture can help you and your organization succeed. http: //www.youtube.com/watch?v=zX7jrtV3cBA&feature=youtu.be
    ISBN/SKU: 
    9781482243239
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    Cringeworthy: A Theory of Awkwardness

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    $27.00
    New York magazine's "Science of Us" editor explains the compelling psychology of awkwardness, and asks: what if the moments that make us feel most awkward are actually valuable?

    Have you ever said goodbye to someone, only to discover that you're both walking in the same direction? Or had your next thought fly out of your brain in the middle of a presentation? Or accidentally liked an old photo on someone's Instagram or Facebook, thus revealing yourself to be a creepy social media stalker?

    Melissa Dahl, editor of New York magazine's "Science of Us" website, has. After a lifetime of cringing, she became intrigued by awkwardness: a universal but underappreciated emotion. In this witty and compassionate book, Dahl explores the oddest, cringiest corners of our world. She chats with strangers on the busy New York City subway, goes on awkward friend dates using a "Tinder-for-friendship" app, takes improv comedy lessons, and even reads aloud from her (highly embarrassing!) middle school diary to a crowd of strangers.

    After all of that, she realizes: Awkward moments are opportunities to test yourself. When everyone else is pretending to have it under control, you can be a little braver and grow a little bigger--while remaining true to your awkward self. And along the way, you might find that awkward moments unite us in our mutual human ridiculousness.

    ISBN/SKU: 
    9780735211636
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    Cris Plata: From Fields to Stage/del Campo Al Escenario

    $12.95
    Raised among Mexican American farmworkers, singer-songwriter Cris Plata spoke Spanish, ate Mexican food, and heard Mexican music played by family and friends. He also spoke English, went to school with mostly white children for at least half the year, and grew more familiar with mainstream American culture. Until he was seven, he and his family lived and worked on a ranch near Poteet, Texas. The family became migrant farmworkers, moving from Indiana to Arkansas and Florida before finally settling in Wisconsin in 1966 to work at an Astico farm.

    This dual language book shares the Plata's family story of migrant farming, music, and family amid the constant change and uncertainty of migrant life. While hardships--from poor working conditions and low wages to racial prejudice--were constant in Cris Plata's upbringing, so too was the music that bonded and uplifted his family. After long days in the fields, Cris's family spent their small amount of free time playing and singing songs from Mexico and South Texas. Cris learned to play the guitar, accordion, and mandolin, beginning to strum when he was just five years old. Today, he writes his own music, performs songs in English and Spanish, and records albums with his band, Cris Plata with Extra Hot.

    Following Cris Plata's journey from farm fields to musical stages, the story explores how a migrant, and the son of an immigrant, decided to make Wisconsin his home.

    ISBN/SKU: 
    9780870206382
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    Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

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    $20.00

    The New York Times and Washington Post bestseller that changed the way millions communicate

    "[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time."
    --from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

    "The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations."
    --Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul(R)

    The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:

  • Prepare for high-stakes situations
  • Transform anger and hurt feelings into powerful dialogue
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • ISBN/SKU: 
    9780071771320
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    Crux: A Cross-Border Memoir

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    $27.00
    A daughter's quest to understand her charismatic and troubled father, an immigrant who crosses borders both real and illusory--between sanity and madness, science and spirituality, life and death

    Winner of the PEN/FUSION Emerging Writers Prize - "Expressive and affecting . . . deeply researched and tightly written . . . Crux, at its heart, is [Jean] Guerrero's love letter to her dad."--NPR

    Throughout Jean Guerrero's childhood, her father, Marco Antonio, was an erratic and elusive presence. A self-taught genius at fixing, creating, and conjuring things--and capable of transforming himself into a shaman, dreamcaster, or animal whisperer in his enchanted daughter's eyes--he gradually began to lose himself in his peculiar obsessions, careening wildly between reality and hallucination. In time, he fled his family and responsibilities--to Asia, Europe, and eventually back to Mexico. He succumbed to drug- and alcohol-fueled manias, while suffering the effects of what he said were CIA mind-control experiments. As soon as she was old enough, Jean set out after him. Now a journalist, she used the tools of her trade, hoping to find answers to the questions he left behind.

    In this lyrical, haunting memoir, Jean Guerrero tries to locate the border between truth and fantasy as she searches for explanations for her father's behavior. Refusing to accept an alleged schizophrenia diagnosis at face value, she takes Marco Antonio's dark paranoia seriously and investigates all his wildest claims. She crisscrosses the Mexican-American border to unearth the stories of cousins and grandparents and discovers a chain of fabulists and mystics in her lineage, going back to her great-great-grandmother, a clairvoyant curandera who was paid to summon spirits from the afterlife. As she delves deeper and deeper into her family's shadowy past, Jean begins mirroring her father's self-destructive behavior. She risks death on her adventures, imperiling everything in her journey to redeem her father from the underworld of his delusions.

    In the tradition of engrossing family memoirs like The Liar's Club and The Glass Castle, Crux is both a riveting adventure story and a profoundly original exploration of the human psyche, the mysteries of our most intimate relationships--and ourselves.

    "[Guerrero] writes poetically about borders as a metaphor for the boundary of identity between father and daughter and the porous connective tissues that bind them."--The National Book Review

    ISBN/SKU: 
    9780399592393
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    Culture of Narcissism: American Life in An Age of Diminishing Expectations

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    $17.95

    When The Culture of Narcissism was first published in 1979, Christopher Lasch was hailed as a "biblical prophet" (Time). Lasch's identification of narcissism as not only an individual ailment but also a burgeoning social epidemic was groundbreaking. His diagnosis of American culture is even more relevant today, predicting the limitless expansion of the anxious and grasping narcissistic self into every part of American life. The Culture of Narcissism offers an astute and urgent analysis of what we need to know in these troubled times.

    ISBN/SKU: 
    9780393356175
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    Curiosities and Splendour: An anthology of classic travel literature

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    $22.00

    Journey back in time with this collection of classic travel writing from great authors and adventurers. These extraordinary odysseys over land and sea captivated audiences and gave them a glimpse into countries, cities and cultures like never before.

    Tales include Robert Falcon Scott's doomed Antarctic expedition of 1910-13; Robert Byron's ten-month journey through Persia to Afghanistan in the early 30s; Jack London's 1907 sailing adventure across the south Pacific; and Teddy Roosevelt's scientific exploration of the Brazilian jungle's exotic flora and fauna.

    Each author and their piece of writing is introduced by editor Mark Mackenzie, who gives context to the work and provides an insightful look into how travel has changed since they were originally published.

    Features extracts from:

  • The Worst Journey in the World - Apsley Cherry-Garrard
  • The Road to Oxiana - Robert Byron
  • Sea and Sardinia - DH Lawrence
  • Cruise of the Snark - Jack London
  • American Notes - Charles Dickens
  • Through the Brazilian Wilderness - Teddy Roosevelt
  • Life on the Mississippi - Mark Twain
  • Letters Written During a Short Residence in Norway, Sweden, and Denmark - Mary Wollstonecraft
  • In Morocco - Edith Wharton
  • Missionary Travels and Researches in South Africa - David Livingstone
  • The Histories - Herodotus
  • South: The Story of Shackleton's Last Expedition 1914-1917 - Ernest Shackleton
  • About Lonely Planet: Lonely Planet is a leading travel media company and the world's number one travel guidebook brand, providing both inspiring and trustworthy information for every kind of traveller since 1973. Over the past four decades, we've printed over 145 million guidebooks and grown a dedicated, passionate global community of travellers. You'll also find our content online, on mobile, video and in 14 languages, 12 international magazines, armchair and lifestyle books, ebooks and more.

    ISBN/SKU: 
    9781788683029
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    Customer Rules: The 39 Essential Rules for Delivering Sensational Service

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    $19.99

    The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.

    Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example:

    Rule #1: Customer Service Is Not a Department
    Rule #3: Great Service Follows the Laws of Gravity
    Rule #5: Ask Yourself "What Would Mom Do?"
    Rule #19: Be a Copycat
    Rule #25. Treat Every Customer like a Regular
    Rule #39: Don't Try Too Hard

    As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customers

    Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.

    ISBN/SKU: 
    9780770435608
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    Damnation Island: Poor, Sick, Mad, and Criminal in 19th-Century New York

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    $27.95
    "A riveting character-driven dive into 19th-century New York and the extraordinary history of Blackwell's Island."
    --Laurie Gwen Shapiro, author of The Stowaway: A Young Man's Extraordinary Adventure to Antarctica

    On a two-mile stretch of land in New York's East River, a 19th-century horror story was unfolding . . .

    Today we call it Roosevelt Island. Then, it was Blackwell's, site of a lunatic asylum, two prisons, an almshouse, and a number of hospitals. Conceived as the most modern, humane incarceration facility the world ever seen, Blackwell's Island quickly became, in the words of a visiting Charles Dickens, "a lounging, listless madhouse."

    In the first contemporary investigative account of Blackwell's, Stacy Horn tells this chilling narrative through the gripping voices of the island's inhabitants, as well as the period's officials, reformers, and journalists, including the celebrated Nellie Bly. Digging through city records, newspaper articles, and archival reports, Horn brings this forgotten history alive: there was terrible overcrowding; prisoners were enlisted to care for the insane; punishment was harsh and unfair; and treatment was nonexistent.

    Throughout the book, we return to the extraordinary Reverend William Glenney French as he ministers to Blackwell's residents, battles the bureaucratic mazes of the Department of Correction and a corrupt City Hall, testifies at salacious trials, and in his diary wonders about man's inhumanity to man. In Damnation Island, Stacy Horn shows us how far we've come in caring for the least fortunate among us--and reminds us how much work still remains.
    ISBN/SKU: 
    9781616205768
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    Dancing Bears: True Stories of People Held Captive to Old Ways of Life in Newly Free Societies

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    $16.00
    *As heard on NPR's All Things Considered*

    "Utterly original." --The New York Times Book Review

    "Mixing bold journalism with bolder allegories, Mr. Szablowski teaches us with witty persistence that we must desire freedom rather than simply expect it." --Timothy Snyder, New York Times bestselling author of On Tyranny and The Road to Unfreedom

    An award-winning journalist's incisive, humorous, and heartbreaking account of people in formerly Communist countries holding fast to their former lives



    For hundreds of years, Bulgarian Gypsies trained bears to dance, welcoming them into their families and taking them on the road to perform. In the early 2000s, with the fall of Communism, they were forced to release the bears into a wildlife refuge. But even today, whenever the bears see a human, they still get up on their hind legs to dance.

    In the tradition of Ryszard Kapuściński, award-winning Polish journalist Witold Szablowski uncovers remarkable stories of people throughout Eastern Europe and in Cuba who, like Bulgaria's dancing bears, are now free but who seem nostalgic for the time when they were not. His on-the-ground reporting--of smuggling a car into Ukraine, hitchhiking through Kosovo as it declares independence, arguing with Stalin-adoring tour guides at the Stalin Museum, sleeping in London's Victoria Station alongside a homeless woman from Poland, and giving taxi rides to Cubans fearing for the life of Fidel Castro--provides a fascinating portrait of social and economic upheaval and a lesson in the challenges of freedom and the seductions of authoritarian rule.

    From the Introduction:
    "Guys with wacky hair who promise a great deal have been springing up in our part of the world like mushrooms after rain. And people go running after them, like bears after their keepers. . . . Fear of a changing world, and longing for someone . . . who will promise that life will be the same as it was in the past, are not confined to Regime-Change Land. In half the West, empty promises are made, wrapped in shiny paper like candy. And for this candy, people are happy to get up on their hind legs and dance."

    ISBN/SKU: 
    9780143129745
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    Darkness Over Denmark: The Danish Resistance and the Rescue of the Jews

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    $14.95
    ISBN/SKU: 
    9780823417551
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    Dead Pretty

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    $16.00
    One girl missing. One girl dead. A stunning new novel from one of Britain's most original crime writers, Dead Pretty finds Detective Sergeant Aector McAvoy and Detective Superintendent Trish Pharaoh grappling with vigilantes, unsolved murders, and a killer far too close to home.

    While a colleague struggles to solve the recent killing of a man too vile to have mourners, Aector McAvoy, Detective Sergeant of the Humberside Police's murder squad, is still haunted by the past. His devotion to his cases is unshakeable, but it's been nine months since Hannah Kelly disappeared in the quiet English countryside, and it is becoming harder to convince himself that she is just missing instead of dead... especially when another young woman is found brutally murdered.

    As McAvoy looks for connections between the women, his boss Trish Pharaoh is preoccupied with troubles of her own. Reuben Hollow--a man convicted of murder with the help of perjured testimony from the Humberside Police--has just been released from prison after a high-profile wrongful conviction suit, putting Pharaoh's reputation at stake. But when her house is broken into and her children threatened, she soon learns it is not only her good name that's in danger.

    As the cases intertwine and Pharaoh's behavior becomes more erratic, McAvoy must question who he can trust if he is to uncover Hannah's fate and find justice for the dead--without joining them himself.

    Gritty, atmospheric, and endlessly entertaining, David Mark's Dead Pretty is an absorbing, twisty ride readers won't soon forget.

    ISBN/SKU: 
    9780399185151
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    Dear Madam President: An Open Letter to the Women Who Will Run the World

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    $20.00
    Redefine the expectations for women in leadership roles with this #1 New York Times bestselling volume of inspiring advice by the former communications director for Barack Obama and Hillary Clinton.
    Framed as an empowering letter from former Hillary Clinton Communications Director Jennifer Palmieri to the first woman president, and by extension, to all women working to succeed in any field, Dear Madam President is filled with forward-thinking, practical advice for all women who are determined to seize control of their lives-from boardroom to living room.

    As a country, we haven't wrapped our heads around what it should look like for a woman to be in the job of President. Our only models are men. While wildly disappointed by the outcome of the 2016 election, Palmieri argues that our feelings-confusion, love, hate, acceptance-can now open the country up to reimagining women in leadership roles. And that is what Palmieri takes on in this book-redefining expectations for women looking to lead and creating a blueprint for women candidates and leaders to follow. Dear Madam President will turn the results of the 2016 election into something incredibly empowering for graduates, future female leaders, and independent thinkers everywhere.

    ISBN/SKU: 
    9781538713457
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    Death and Life of the Great Lakes

    $17.95
    New York Times Bestseller Winner of theLos Angeles Times Book Prize Winner of the J. Anthony Lukas Awar "Nimbly splices together history, science, reporting and personal experiences into a taut and cautiously hopeful narrative.... Egan's book is bursting with life (and yes, death)." --Robert Moor, New York Times Book Review
    ISBN/SKU: 
    9780393355550
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